Frequently Asked Questions

Everything you need to know about VAT and Tax Free refunds

What is the VAT and Tax Free refund process?

RefundGatePro helps you submit eligible claims to reclaim VAT and taxes on qualifying purchases. We guide you through each form, verify documentation, and handle submission to the relevant authorities on your behalf.

Who can apply for a VAT refund with RefundGatePro?

Any individual or organization making qualifying purchases in Canada or abroad may apply if they hold valid receipts and meet regional refund criteria. We support both resident and non-resident applicants.

How do I submit my refund request?

Begin by creating an account at refundgatepro.com, complete the online form, upload your original purchase documentation, and confirm your shipment or travel details. Our platform will flag missing items before you submit.

What documents are required for a VAT refund?

You will need original or certified receipts, proof of export or travel, a copy of your valid identification, and any local tax forms issued by vendors. Our checklist tool ensures you have everything in order.

How long does it take to get a refund?

Once submitted, processing times vary by jurisdiction but typically range from 6 to 12 weeks. RefundGatePro provides regular status updates to keep you informed at every stage.

Are there any fees for using RefundGatePro?

We charge a transparent service fee based on the complexity of your claim. All fees are disclosed upfront before you confirm submission, with no hidden charges.

Can I track my refund status online?

Yes. After submission, log in to your dashboard on refundgatepro.com to view real-time status updates, document approvals, and payment progress until completion.

How can I contact customer support?

You can reach our support team by phone at +1 416 125 0802, by email through the contact form on refundgatepro.com, or by visiting our office at 301 Front St W, Toronto, ON M5V 2T6.